Delivery, postage and returns

Delivery and returns

Parcels are delivered within 2-3 working days (within the UK) after the order has been received. All orders placed after 2pm Friday will be dispatched the following Monday.

Postage Charges:

1-1000g £3.95
1001-2000g £5.95
2001g+ £8.95

1-1000g £8.95
1001-2000g £13.50
2001+ £18.50

Rest of the World
1-1000g £13.50
1001-2000g £23.50
2001g+ £45.00

We will deliver to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. You can check a postcode or address here - Post Office address finding service.

Delivery to certain destinations could be delayed due to remote locations. We cannot be held responsible for delays as a result of sending to these destinations.

Returns policy

We have a no quibbles guarantee and if your delivery is damaged we will replace it. As our goods are perishable we are only able to offer this for 30 days after receipt of the order.

If you find a fault please get in contact with our customer services team by calling 01208 814 505 or by email info@buttermilk.co.uk. We can then arrange for the goods to be returned and replaced.

Changing orders and cancellation rights:

You may cancel or amend an order at any time before it has been processed for shipping.

Shelf Life
Most of our products have a 10 month shelf life from production. Exceptions to this rule are coconut ice, plain chocolate coated coconut ice and raspberry ruffle  which have a 4 month shelf life as they contain desiccated coconut. Our butter tablet has a shelf life of 3 months due to it's high butter content.
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