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Privacy policy

Buttermilk Confections Ltd. are committed to protecting and respecting your privacy. This policy together with our terms of use - https://www.buttermilk.co.uk/terms-and-conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.buttermilk.co.uk you are accepting and consenting to the practices described in this policy.

We collect certain information or data about you when you use buttermilk.co.uk.

We collect:

  • Questions, queries or feedback you leave, including your email address if you contact buttermilk.co.uk
  • Your email address and subscription preferences when you sign up to our email alerts, and how you use our emails – for example whether you open them and which links you click on
  • Your IP address, and details of which version of web browser you used
  • Information on how you use the site, using cookies and page tagging techniques

This data can be viewed by authorised people within Buttermilk to:

  • Improve the site by monitoring how you use it
  • Gather feedback to improve our services, for example our email alerts
  • Respond to any feedback you send us, if you’ve asked us to
  • Send email alerts to users who request them
  • Allow you to make transactions

FOR WHAT PURPOSES DO WE PROCESS YOUR DATA:

Search engine

Our website search and decision notice search is powered by WordPress & Woocommerce. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Buttermilk or any third party.

E-newsletter

We use a third party provider, Campaign Monitor, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitor privacy notice - https://www.campaignmonitor.com/policies/#privacy-policy.

Security and performance

Buttermilk uses a third party service to help maintain the security and performance of the Buttermilk website. To deliver this service it processes the IP addresses of visitors to the Buttermilk website.

Website

We use third party services WordPress / Woocommerce to publish our website and products. This site is hosted with WPEngine, which is run by Spring Media Design Ltd.  We use Google Analytics to collect anonymous information about users' activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. If a visitor wants to comment or send a message to Buttermilk, Woocommerce requires visitors to enter a name and email address. For more information about how Woocommerce processes data, please  https://woocommerce.com/privacy-policy/

CONTACTING BUTTERMILK VIA SOCIAL MEDIA

We use a third party provider, Hootsuite to manage our social media interactions.

If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

THE LEGAL BASIS’ USED FOR PROCESSING YOUR DATA:

WHERE YOUR DATA IS STORED:

We store your data on secure servers in the European Economic Area (EEA) via Fasthosts (except for data that we gather when you sign up to our email alerts). By submitting your personal data, you agree to this.

HOW LONG DO WE RETAIN YOUR DATA:

We retain your data as long as you are an active customer, or reader of our newsletters.

WHEN YOU SIGN UP TO OUR EMAIL ALERTS:

We use the Campaign Monitor Delivery platform, for our email alerts.

As a subscriber to our email newsletter, we may contact you from time to time to inform you of company updates or interesting marketing information, we will also provide clear opt out instructions at the base of all marketing email communications should you wish not to receive communication from us in future.

As a data processor on behalf of Buttermilk, Campaign Monitor will use your information to send you email alerts if you request them. You can find out more about how Campaign Monitor collects and stores your information here https://www.campaignmonitor.com/policies/#privacy-policy.

KEEPING YOUR DATA SECURE:

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.  Any data you send is at your own risk.

We have robust procedures and security features compliant with the GDPR in place to keep your data secure once we receive it.

DISCLOSING YOUR INFORMATION:

We may pass on your personal information if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

YOUR RIGHTS:

You can find out what information we hold about you and ask us not to use any of the information we collect.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.

To discuss our privacy policy or your individual rights you can contact James@buttermilk.co.uk or -01208 814 505.

LINKS TO OTHER WEBSITES

Buttermilk.co.uk contains links to other websites. This privacy policy only applies to Buttermilk.co.uk, and doesn’t cover other services that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website:

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to buttermilk.co.uk from another website:

If you come to buttermilk.co.uk from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

CONCERNS OR COMPLAINTS

If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us as follows: Email James@buttermilk.co.uk

You may also contact the Information Commissioner’s Office in relation to any such complaints https://ico.org.uk/

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